Dirt. Sand. Mud. Go where the trail takes you.
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Returns

hassle free returns with no restocking fee
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

 

Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by us (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our warehouse. 
  • After you have contacted us for a Return Authorization number (RA#), please return the item(s) to:

DSM Off-road
Attn: Returns (RA# XXXX)
P.O. Box 9889
Grayling, MI 49738

 

Damaged Goods:

  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Questions / Concerns

  • If anything is unclear or if you have a special circumstance, give us a shout!
  • We can be reached by email: CS@DSMoffroad.com
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